author's statement of gratitude to and recognition of the people and institutions that helped the author's research and writing. Your title and abstract will be used by search engines to help potential audiences locate your work, so clarity will help to draw the attention of your targeted readers. Arrange your abbreviations alphabetically.
Major subheadings within chapters must be included in the table of contents. The heading you choose must be in all capital letters and centered 1 below the top of the page. Not every reader of your dissertation will be familiar with these abbreviations, and many will find them difficult. In this study, the Customer Relationship Management (CRM) at Vroom Dreesman (V D) is examined. In a few keystrokes, you can switch between a double-spaced, single-sided, binding-margin document (ideal for submission.5-spaced, double-sided document (for your parents copy or a version with equal left and right margins (for submitting as a PDF).
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